Shavay CozyFix -
Shipping & Returns Policy
1. Overview
At Shavay CozyFix, we want you to be happy with your purchase. If you are not completely satisfied,
you may be eligible for a return or refund under the terms below.
2. Eligibility for Returns
To be eligible for a return:
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Your item must be unused and in the same condition that you received it.
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It must also be in the original packaging.
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Returns must be requested within 30 days of delivery.
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Certain items such as personalized products or clearance items are not eligible for return.
3. Return Process
To initiate a return, contact us at hello@shavaycozyfix.com with your order number and reason for
return. We will provide instructions for returning your item.
4. Shipping Costs for Returns
Customers are responsible for return shipping costs unless the product is defective or incorrect.
5. Refunds
Once your return is received and inspected, we will send you an email to confirm approval or
rejection of your refund. Approved refunds will be processed back to your original payment method
within 5-10 business days.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, email us at
hello@shavaycozyfix.com.
7. Damaged or Defective Items
If you receive a defective or damaged item, contact us immediately with photos so we can arrange a
replacement or refund.
8. Contact Information
Questions about this policy? Email us at hello@shavaycozyfix.com.